Our Satisfaction Guarantee – Returns and Exchanges

It’s important to us that your purchase is perfect! If for any reason after trying on your bra it feels uncomfortable and is not the perfect fit we recommend contacting our bra fitting specialists. They will be happy to give further expert fitting advice, suggest an alternative style or help with an exchange or return.

Hassle-Free Returns
We want you to be completely satisfied with your purchase, but if you’re not we’re happy to offer a full refund if you notify us within 14 days of receiving your purchase. You have an additional 14 days to return the item(s) to us. All returned items must be unwashed, unworn and with original tags still attached. Due to the nature of our products, we reserve the right to refuse returns that do not meet the following hygiene requirements:

• Items must be returned within 28 days of receiving your order in unworn, unwashed, and brand new condition (free of: odours including perfume, body odour, cigarette smoke, deodorant and stains)

• All original packaging and tags must be attached and undamaged

• Unsealed hosiery is not suitable for return due to hygiene reasons

• Swimwear and knickers must be tried on over a pair of your own clean underwear and the protective panel must remain on the item. Returned bottoms are inspected closely to ensure pristine condition.

• Items must be returned in packaging that is appropriate so that it is not damaged in shipment. (Example: formed/hard cup bras should not be crammed into envelopes or boxes too small that crush the product.)

Failure to meet the above requirements will void any refund or store credit on the returned item(s). Non-compliant product will be held for 7 days and return postage is to be paid by the purchaser if they wish to have the items back. This does not affect your statutory rights. Refunds will be processed within 14 business days of receiving the returned item(s) at which time you will receive an automated refund notification email. We can not verify receipt of return prior to processing. If more than 14 days have passed please email us a photo of your proof of postage for further assistance.

Items can be returned to the MARTINDALES boutique using any shipping method of your choice – please note we are unable to accept returns sent using Hermes, these will be returned to sender. We advise that you request and retain a proof of postage receipt and insure the goods as MARTINDALES will not be held responsible for lost or damaged returns. Your return authorization number can be found on the reverse of your purchase invoice. Please affix this number to the outer packaging of your return. Items shipped without a return number will not be processed. Return postage is to be paid by the purchaser and is non-refundable. When returning goods from overseas please ensure the customs declaration clearly indicates that the package is returned goods.

Faulty goods – We do our best to ensure that the items we ship to you are in perfect condition and of the highest quality standards. If you receive an item that does not meet these standards please contact our customer services team by emailing admin@martindalesbarbados.com

Exchanges
We recommend returning your original order for a full refund and reordering any required items online to avoid delays.

Size exchanges will be processed upon request within 14 days of receiving the returned item. Items that are in stock will be shipped immediately, special orders can take an additional 10-14 business days. Postage for International exchanges is payable by the purchaser prior to Poinsettia posting the exchange, standard International shipping rates apply. Please contact us at sales@MARTINDALES.COM arrange your size exchange.